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Privacy policy

  1. User privacy and data protection
    We have a duty of care to the people whose details are stored within our database. We will never sell, rent or otherwise distribute or make public your personal information. Along with our business and internal computer systems, this website complies with the EU General Data Protection Reguation 2018 (GDPR) with regards to data protection and user privacy.
  2. Personal information that this website collects and why we collect it
    This website collects and uses personal information for the following reasons:
    1. Site visitor tracking
      This site may use Google Analytics to track user interaction. If so, we use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although Google records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.
    2. Contact and other forms
      Should you choose to contact us using the contact page of our website, or by filling in a form e.g. Request a Callback, none of the data submitted is later retrievable by the us nor will it be passed on to be processed by any the third party data processors. The data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).
    3. Email marketing
      If you choose to receive marketing emails from us, the email address that you submit to us will be stored on a separate secure server to that which hosts our website. Your email address will remain within the database until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email we send you or by emailing us via the Contact page of our website. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list Inactive email addresses e.g. if you do not open any of our emails, are removed during routine list cleansing.
  3. How we store your personal information
    If you buy a product or service from our website, your name, address, telephone number and email address are securely stored together with the details of your transaction. We keep this information for at least 6 months in case you later have a problem with your purchase. We do not store any credit or debit card details: this information is not processed on our website, but securely handled by the payment gateway on their own website.
  4. Reviews you write about us
    You grant us permission to quote your review on our website, if you'd rather we did not use your review you can contact us by phone or email and ask for the quote to be removed.
  5. Cookies
    A cookie is a small file that resides on your computer’s hard drive and often contains an anonymous, unique identifier and is accessible only by the web site that placed it there. You can choose to enable or disable cookies in your web browser. By default, your browser will accept cookies; however this can be altered. For further details please consult the help menu in your browser. Disabling cookies may prevent you from using the full range of Services available on the web site. The only cookies which we use on our website are functional cookies, without which the website would not work e.g. the shopping basket. These cookies do not store any personal data. In addition to our functional cookies, there may be third party cookies e.g. from social networks. You can disable these cookies if you wish to do so without affecting the functionality of the site.
  6. About this website’s server
    The server on which this website is hosted is housed in a data centre which has been accredited with ISO 27001. This is an international standard given to data centres that reach the top-level of security, safety and compliance. This certificate ensures that the data centre’s network, people and processes meet the industry best-practices of physical and logical security. When you see the padlock in your browser address bar, you can be sure that all traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
  7. Third party data processors
    We may use either SagePay, PayPal or Square to process your payment, or a combination of PayPal with one of the other two. We do not use any other third party data processors.
  8. Data Breaches
    We will report any unlawful data breach of this website’s database to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
  9. Data Controller
    The data controller of this website is as indicated in the site footer. You can email our Data Protection Manager via the contact page of the website or telephone us on the number given in the site footer.
  10. Changes to our privacy policy
    This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.